MIT Managed Technology Services (Managed IT Operations & Technology Support)

01MIT AI & Intelligence 02MIT Cybersecurity & Infrastructure 03MIT Enterprise Solutions 04MIT Managed Technology Services 05MIT Digital Engineering

BUSINESS UNIT 04 // MANAGED IT OPERATIONS & TECHNOLOGY SUPPORT

MIT Managed Technology Services

Memastikan operasional IT bisnis Anda berjalan tanpa gangguan melalui pengelolaan IT terpadu (Managed Services), teknisi bersertifikasi, dukungan Helpdesk 24/7, dan otomasi DevSecOps.

99.98%Kepatuhan Target SLA

24/7Dukungan NOC & Helpdesk

-40%Efisiensi Total Biaya OPEX IT

Konsultasi MIT Managed Technology Services→Request Proposal (RFP)

5 Turunan Layanan Utama

Pilih Layanan di Bawah MIT Managed Technology Services

LAYANAN 01Dedicated Squad & SLA

IT Managed Services & IT Outsourcing

Pengelolaan operasional IT harian secara menyeluruh maupun penyediaan tim engineer terdedikasi (Software Engineer, DevOps, Network, Data) dengan jaminan SLA.

ITIL v4 FrameworkISO 20000Jira Service ManagementAnsibleDatadog / Zabbix

FITUR & MODUL UTAMA

✓Full IT Infrastructure & Endpoint Operations Management
✓Dedicated Agile Engineering Squads (Staff Augmentation)
✓Proactive Preventive Maintenance & Asset Lifecycle Management
✓Monthly Executive SLA & Performance Review Reporting

-40%Penghematan Biaya Rekrutmen/OPEX

14 HariOnboarding Engineer Siap Kerja

99.9%Tingkat Ketersediaan Layanan

Detail Solusi (10 Modul)→

LAYANAN 02L1 / L2 / L3 Support

IT Helpdesk & Technical Support

Layanan Service Desk multi-tier (Level 1, 2, dan 3) secara remote maupun on-site di seluruh Indonesia untuk menyelesaikan kendala teknis pengguna dengan cepat.

ITSM TicketingRemote RMM ToolsActive Directory / IntuneSLA Real-Time Dashboard

FITUR & MODUL UTAMA

✓24/7 Omnichannel IT Service Desk & Ticketing System
✓L1/L2 Remote Troubleshooting & L3 Field Engineer Dispatch
✓Workstation, POS, Printer & Industrial Terminal Maintenance
✓Knowledge Base & Self-Service Employee Portal

<10 MenitWaktu Respons Tiket Pertama

94%First Contact Resolution (FCR)

34 ProvinsiJangkauan Field Engineer

Detail Solusi (10 Modul)→

LAYANAN 0324/7 CloudOps & FinOps

Managed Cloud Services

Pemantauan, optimasi performa, patching keamanan, auto-scaling, dan manajemen biaya infrastruktur Cloud Anda 24/7 oleh Cloud Architect bersertifikasi.

Prometheus & GrafanaAWS CloudWatchTerraformKubernetesCloudflare Enterprise

FITUR & MODUL UTAMA

✓24/7 Cloud Infrastructure & Database Health Monitoring
✓Automated Security Patching, Hardening & Backup Verification
✓Auto-Scaling & High-Traffic Load Balancing Management
✓Continuous FinOps Cost Rightsizing & Billing Optimization

99.99%Cloud Uptime Terkelola

-28%Penurunan Tagihan Bulanan Cloud

24/7Proactive CloudOps Alerting

Detail Solusi (10 Modul)→

LAYANAN 04Legacy & Modern Apps

Application Maintenance & Support

Pemeliharaan berkelanjutan aplikasi kritikal perusahaan: perbaikan bug, peningkatan fitur, refactoring kode legacy, serta optimasi performa database.

New Relic / SentryJava / .NET / Go / PHP / NodePostgreSQL / Oracle / SQL ServerGitLab

FITUR & MODUL UTAMA

✓Preventive & Corrective Application Bug Fixing (L2/L3)
✓Database Query Optimization & High-Load Tuning
✓Legacy System Modernization & Security Dependency Patching
✓Continuous Feature Enhancement & API Version Upgrades

-80%Insiden Gangguan Aplikasi

3xPeningkatan Performa Query DB

100%Dokumentasi Kode Terstandar

Detail Solusi (10 Modul)→

LAYANAN 05CI/CD & Automated QA

DevOps, DevSecOps & Software Testing

Otomatisasi pipeline pengiriman perangkat lunak (CI/CD), penyisipan keamanan otomatis (DevSecOps), serta pengujian kualitas otomatis (QA Automation & Load Testing).

GitLab CI / GitHub ActionsArgoCDPlaywright / Cypressk6 / JMeterTrivy / SonarQubeVault

FITUR & MODUL UTAMA

✓Automated CI/CD Pipelines & Zero-Downtime Blue/Green Deploy
✓DevSecOps Container Scanning, SAST/DAST & Secret Management
✓Automated End-to-End UI & API Regression Testing
✓High-Concurrency Stress & Performance Load Testing

10xFrekuensi Rilis Lebih Cepat

-92%Change Failure Rate

100%Automated Security Gate

Detail Solusi (10 Modul)→

MIT Managed Technology Services