SOLUTIONS HIERARCHY // 5 BUSINESS UNITS • 25 SERVICES

Ekosistem Solusi Teknologi End-to-End

Telusuri 5 Business Units dan 25 Layanan Utama PT Mitra Industri Telematika yang dirancang untuk mempercepat transformasi digital, ketahanan siber, dan efisiensi operasional korporasi Anda.

25 Layanan Aktif
BUSINESS UNIT 01Artificial Intelligence & Data Intelligence

MIT AI & Intelligence

Mengakselerasi kecerdasan organisasi melalui implementasi Artificial Intelligence berstandar enterprise, otonomi AI Agent, Enterprise RAG yang aman, hingga analitik prediktif berbasis Big Data.

10xAkselerasi Otomasi Proses
99.4%Akurasi Retrieval Data RAG
100%Kedaulatan Data On-Prem/Cloud
Landing Page MIT AI & Intelligence→
01.01AI Roadmap & Core

AI Transformation & Implementation

Konsultasi strategis, penyusunan AI Roadmap, kesiapan arsitektur data, serta implementasi model Machine Learning & Deep Learning khusus industri.

  • ✓AI Maturity Assessment & ROI Blueprinting
  • ✓Fine-Tuning Custom Domain LLM & Vision Models
  • ✓MLOps Pipeline & Model Governance Enterprise
PyTorchNVIDIA NIM / TritonKubeflow MLOpsvLLM
01.02Autonomous Agentic AI

Generative AI Solutions & AI Agent

Pengembangan sistem Multi-Agent AI otonom yang mampu mengeksekusi workflow lintas aplikasi (ERP, CRM, Database, API) secara cerdas dan terukur.

  • ✓Multi-Agent Orchestration & Tool Calling Engine
  • ✓Otomasi Eksekusi Task ke SAP, Odoo, Salesforce & API
  • ✓Human-in-the-Loop Approval & Guardrails Security
LangGraphCrewAI / AutoGenOpenAI / Claude / Llama 3MCP Protocol
01.03Zero-Hallucination RAG

Enterprise RAG & Knowledge Management

Sistem pencarian dan sintesis pengetahuan internal perusahaan berbasis Retrieval-Augmented Generation (RAG) dari ribuan dokumen PDF, SOP, kontrak, dan database.

  • ✓Hybrid Semantic + Keyword Vector Search Engine
  • ✓Role-Based Access Control (RBAC) Document Security
  • ✓Sitasi Sumber Akurat (Halaman & Paragraf Dokumen)
Qdrant / MilvusLlamaIndexElasticsearchBGE-M3 Embeddings
01.04Omnichannel CX & Copilot

AI Copilot & Chatbot (Omnichannel)

Asisten percakapan cerdas 24/7 yang terintegrasi ke WhatsApp Business API, Web, Mobile App, Telegram, dan sistem CRM untuk layanan pelanggan & internal copilot.

  • ✓WhatsApp Official Business API & Omnichannel Inbox
  • ✓Natural Language Understanding Bahasa Indonesia & Daerah
  • ✓Seamless Handover ke Agen Manusia (Live Chat)
WhatsApp Cloud APIWebSocketsDialogflow CX / Custom LLMRedis Pub/Sub
01.05Modern Data Lakehouse

Data Analytics & Business Intelligence

Arsitektur Data Warehouse / Lakehouse modern, pipeline ETL/ELT otomatis, serta dashboard eksekutif Business Intelligence real-time untuk keputusan berbasis data.

  • ✓Modern Data Lakehouse & Enterprise Data Warehouse
  • ✓Automated ETL/ELT Data Pipelines & Data Quality Check
  • ✓Executive C-Level Interactive BI Dashboards
Apache Spark / KafkadbtClickHouse / BigQueryPowerBI / Tableau
BUSINESS UNIT 02Digital Security, Cloud & IT Infrastructure

MIT Cybersecurity & Infrastructure

Memperkokoh pertahanan digital dan keandalan infrastruktur kritikal melalui standar ISO 27001, IEC 62443, 24/7 Security Operations Center (SOC), arsitektur Cloud Hybrid, serta jaringan High-Availability.

99.98%Jaminan Uptime Infrastruktur
<15mMean Time to Respond (SOC)
ISO 27001Kepatuhan Standar Keamanan
Landing Page MIT Cybersecurity & Infrastructure→
02.01CREST & CEH Certified

Cybersecurity Assessment & Penetration Test

Uji penetrasi komprehensif (Black/Grey/White Box), Vulnerability Assessment, Red Teaming, serta audit kepatuhan ISO 27001, UU PDP, dan regulasi Bank Indonesia/OJK.

  • ✓Web, Mobile, API & Cloud Infrastructure Pentesting
  • ✓Industrial OT / SCADA Security Assessment (IEC 62443)
  • ✓Source Code Security Review (SAST / DAST)
Burp Suite ProMetasploitNessus TenableOWASP ZAP
02.0224/7/365 Managed SOC

Security Operations Center (SOC)

Layanan pemantauan ancaman siber 24/7 tanpa henti menggunakan teknologi SIEM, SOAR, dan EDR/XDR untuk mendeteksi serta mengisolasi serangan ransomware secara instan.

  • ✓24/7 Real-Time SIEM Log Monitoring & Threat Hunting
  • ✓Automated Incident Containment via SOAR Playbooks
  • ✓Managed Detection & Response (MDR / XDR) Endpoint
Splunk / Elastic SIEMCrowdStrike / SentinelOneFortiSOARWazuh XDR
02.03Multi-Cloud & Hybrid

Cloud Computing & Cloud Migration

Perancangan arsitektur, migrasi tanpa downtime, dan modernisasi beban kerja ke AWS, Google Cloud, Microsoft Azure, atau Private Cloud lokal Indonesia.

  • ✓Zero-Downtime Cloud Migration (Lift & Shift / Refactor)
  • ✓Hybrid Cloud & Sovereign Local Cloud Architecture
  • ✓Kubernetes (EKS/GKE/OpenShift) Container Modernization
AWSGoogle CloudMicrosoft AzureKubernetes
02.04Tier-III & SD-WAN

Network & Infrastructure Engineering

Rekayasa jaringan enterprise berkecepatan tinggi: SD-WAN, Fiber Optik, Private 5G/Wi-Fi 6E kawasan industri, Next-Gen Firewall, dan Data Center On-Premise.

  • ✓Enterprise SD-WAN & Multi-Branch Connectivity
  • ✓Industrial Wi-Fi 6E, Private 5G & Fiber Optic Backbone
  • ✓Next-Generation Firewall (NGFW) & Zero-Trust Network Access
Cisco EnterpriseFortinet SD-WANAruba / RuckusVMware / Nutanix HCI
02.05Zero Data Loss DRaaS

Data Protection, Backup & Disaster Recovery

Solusi Immutable Backup anti-ransomware, replikasi Disaster Recovery as a Service (DRaaS) otomatis, serta perlindungan kebocoran data (DLP) untuk kelangsungan bisnis.

  • ✓Immutable Air-Gapped Backup (3-2-1-1-0 Rule)
  • ✓Automated Disaster Recovery Orchestration (DRaaS)
  • ✓Enterprise Data Loss Prevention (DLP) & Encryption
Veeam AvailabilityZerto Continuous DRAcronis Cyber ProtectNetApp Snapshot
BUSINESS UNIT 03Enterprise Software & Business Systems

MIT Enterprise Solutions

Menyatukan proses bisnis inti korporasi melalui sistem ERP terintegrasi, CRM omnichannel, HRIS berstandar regulasi Indonesia, manajemen Supply Chain, serta rekayasa aplikasi Web & Mobile kustom.

100%Integrasi Lintas Departemen
3.5xKecepatan Tutup Buku Finansial
ModularArsitektur Kustom & Scalable
Landing Page MIT Enterprise Solutions→
03.01Integrated Core ERP

Enterprise Resource Planning (ERP)

Implementasi dan kustomisasi sistem ERP end-to-end (Finance, Accounting, Inventory, Manufacturing, Project Management) yang terintegrasi penuh dengan operasional.

  • ✓Financial Accounting, Budgeting & Pajak e-Faktur
  • ✓Multi-Warehouse Inventory & Production Planning (MRP)
  • ✓Executive Real-Time P&L & Cashflow Consolidation
Odoo EnterpriseSAP S/4HANA SyncPostgreSQL HAPython / Golang
03.02360° Sales & CX Engine

Customer Relationship Management (CRM)

Platform CRM terpadu untuk mengotomatisasi pipeline penjualan B2B/B2C, pelacakan prospek, manajemen tiket layanan pelanggan, dan retensi loyalti.

  • ✓Sales Pipeline, Lead Scoring & Quotation Automation
  • ✓Customer 360° Profile & Omnichannel Interaction History
  • ✓Field Sales Mobile App with GPS Check-in & Order Entry
Custom Enterprise CRMSalesforce / HubSpot APIWhatsApp CRM SyncTypeScript
03.03PPh 21 TER & BPJS Ready

Human Resource Information System (HRIS)

Sistem manajemen SDM modern: absensi biometrik/geofencing, jadwal shift pabrik, kalkulasi Payroll otomatis sesuai PPh 21 TER & BPJS, serta KPI/OKR.

  • ✓Automated Payroll, PPh 21 TER, BPJS Kesehatan & TK
  • ✓Mobile ESS (Employee Self-Service) & Face Recognition Geo-Attendance
  • ✓Complex Multi-Shift Roster & Overtime Calculation
Flutter Mobile ESSNode.js / GoBiometric Face AIPostgreSQL
03.04E-Procurement & WMS

Supply Chain & Procurement Management

Digitalisasi rantai pasok dari hulu ke hilir: portal e-Procurement vendor, tender transparan, Warehouse Management System (WMS) barcode/RFID, hingga distribusi.

  • ✓Vendor Portal, e-Procurement & Automated PR/PO Approval
  • ✓Smart Warehouse Management System (WMS) with Barcode/RFID
  • ✓Fleet Dispatch, Route Optimization & Proof of Delivery (e-POD)
RFID / Barcode IoTCloud WMSGolang MicroservicesReact
03.05Cloud-Native Custom App

Web & Mobile Application Development

Pengembangan aplikasi Web Enterprise, SuperApp Mobile (iOS & Android), dan portal B2B/B2C berkinerja tinggi dengan arsitektur microservices yang aman.

  • ✓Enterprise Web Portals & High-Concurrency Microservices
  • ✓Native & Cross-Platform Mobile Apps (iOS & Android)
  • ✓UI/UX Design System & Accessibility Engineering
React / Next.js / AstroFlutter / React NativeGolang / Node.jsPostgreSQL / Redis
BUSINESS UNIT 04Managed IT Operations & Technology Support

MIT Managed Technology Services

Memastikan operasional IT bisnis Anda berjalan tanpa gangguan melalui pengelolaan IT terpadu (Managed Services), teknisi bersertifikasi, dukungan Helpdesk 24/7, dan otomasi DevSecOps.

99.98%Kepatuhan Target SLA
24/7Dukungan NOC & Helpdesk
-40%Efisiensi Total Biaya OPEX IT
Landing Page MIT Managed Technology Services→
04.01Dedicated Squad & SLA

IT Managed Services & IT Outsourcing

Pengelolaan operasional IT harian secara menyeluruh maupun penyediaan tim engineer terdedikasi (Software Engineer, DevOps, Network, Data) dengan jaminan SLA.

  • ✓Full IT Infrastructure & Endpoint Operations Management
  • ✓Dedicated Agile Engineering Squads (Staff Augmentation)
  • ✓Proactive Preventive Maintenance & Asset Lifecycle Management
ITIL v4 FrameworkISO 20000Jira Service ManagementAnsible
04.02L1 / L2 / L3 Support

IT Helpdesk & Technical Support

Layanan Service Desk multi-tier (Level 1, 2, dan 3) secara remote maupun on-site di seluruh Indonesia untuk menyelesaikan kendala teknis pengguna dengan cepat.

  • ✓24/7 Omnichannel IT Service Desk & Ticketing System
  • ✓L1/L2 Remote Troubleshooting & L3 Field Engineer Dispatch
  • ✓Workstation, POS, Printer & Industrial Terminal Maintenance
ITSM TicketingRemote RMM ToolsActive Directory / IntuneSLA Real-Time Dashboard
04.0324/7 CloudOps & FinOps

Managed Cloud Services

Pemantauan, optimasi performa, patching keamanan, auto-scaling, dan manajemen biaya infrastruktur Cloud Anda 24/7 oleh Cloud Architect bersertifikasi.

  • ✓24/7 Cloud Infrastructure & Database Health Monitoring
  • ✓Automated Security Patching, Hardening & Backup Verification
  • ✓Auto-Scaling & High-Traffic Load Balancing Management
Prometheus & GrafanaAWS CloudWatchTerraformKubernetes
04.04Legacy & Modern Apps

Application Maintenance & Support

Pemeliharaan berkelanjutan aplikasi kritikal perusahaan: perbaikan bug, peningkatan fitur, refactoring kode legacy, serta optimasi performa database.

  • ✓Preventive & Corrective Application Bug Fixing (L2/L3)
  • ✓Database Query Optimization & High-Load Tuning
  • ✓Legacy System Modernization & Security Dependency Patching
New Relic / SentryJava / .NET / Go / PHP / NodePostgreSQL / Oracle / SQL ServerGitLab
04.05CI/CD & Automated QA

DevOps, DevSecOps & Software Testing

Otomatisasi pipeline pengiriman perangkat lunak (CI/CD), penyisipan keamanan otomatis (DevSecOps), serta pengujian kualitas otomatis (QA Automation & Load Testing).

  • ✓Automated CI/CD Pipelines & Zero-Downtime Blue/Green Deploy
  • ✓DevSecOps Container Scanning, SAST/DAST & Secret Management
  • ✓Automated End-to-End UI & API Regression Testing
GitLab CI / GitHub ActionsArgoCDPlaywright / Cypressk6 / JMeter
BUSINESS UNIT 05Industrial Technology & Digital Innovation

MIT Digital Engineering

Menghadirkan inovasi rekayasa teknologi fisik dan digital: Industrial IoT (IIoT), Smart Factory 4.0, pemetaan spasial GIS, otomasi MarTech, hingga pengadaan hardware & pelatihan teknis.

85,000+Sensor & Endpoint Terkoneksi
+22%Peningkatan OEE Pabrik
<5msLatensi Edge Telemetry
Landing Page MIT Digital Engineering→
05.01Flagship IIoT Telemetry

Internet of Things (IoT) & Industrial IoT

Akuisisi data real-time dari sensor lapangan, mesin pabrik, smart metering energi, dan telematika armada ke dalam satu platform Command Center cerdas.

  • ✓Multi-Protocol Industrial Edge Gateway (Modbus, OPC-UA, MQTT)
  • ✓Real-Time Telemetry Command Center & Anomaly Alerting
  • ✓Smart Energy Metering, Cold-Chain & Environmental Monitoring
MQTT Sparkplug BOPC-UA / ModbusLoRaWANTimescaleDB / InfluxDB
05.02Industry 4.0 & MES

Smart Industry / Smart Factory

Transformasi pabrik menuju Industry 4.0 melalui sistem MES, pemantauan OEE real-time, integrasi PLC/SCADA ke ERP, Digital Twin 3D, dan AI Computer Vision QC.

  • ✓Real-Time Overall Equipment Effectiveness (OEE) & Andon System
  • ✓Manufacturing Execution System (MES) & Shop-Floor Paperless
  • ✓Interactive 3D Digital Twin Plant Visualization
Siemens / Rockwell PLC SyncCustom MESThree.js WebGL Digital TwinYOLO Edge Vision
05.03Spatial Intelligence

GIS & Geospatial Information Systems

Platform pemetaan spasial (WebGIS), pemantauan aset infrastruktur wilayah, tata ruang perkebunan/pertambangan, serta analitik lokasi berbasis citra satelit & drone.

  • ✓Interactive Enterprise WebGIS & Spatial Asset Mapping
  • ✓Plantation, Mining & Utility Pipeline Corridor Monitoring
  • ✓Demographic Location Intelligence & Retail Site Selection
PostGISMapbox / Leaflet / Cesium 3DArcGIS / QGIS ServerGeoServer
05.04MarTech & Growth Engine

Digital Marketing Technology & Automation

Rekayasa ekosistem teknologi pemasaran modern: Customer Data Platform (CDP), omnichannel marketing automation, programmatic analytics, dan optimasi konversi.

  • ✓Customer Data Platform (CDP) & Unified Audience Segmentation
  • ✓Automated Omnichannel Campaign Workflows (WA, Email, Push)
  • ✓Multi-Touch Attribution & ROI Performance Dashboard
Customer Data PlatformWhatsApp Marketing APIGA4 BigQuery SyncMarketing Automation
05.05Turnkey Supply & Academy

IT Hardware Procurement & Technology Training

Pengadaan perangkat keras IT/Industri resmi bergaransi prinsipal (Server, Jaringan, rugged tablet, gateway IoT) serta program pelatihan/sertifikasi tim IT korporat.

  • ✓Enterprise Server, Storage, Firewall & Networking Procurement
  • ✓Industrial PC (IPC), Rugged Tablet, RFID & IoT Sensor Supply
  • ✓Staging, Pre-Configuration & Nationwide Rollout Installation
Cisco / FortinetDell / HPE / Lenovo ServerAdvantech / Siemens IPCZebra / Honeywell RFID
MIT ENGINEERING THE FUTURE // SLA 99.98%

Siap Mengakselerasi Transformasi Digital & Operasional Anda?

Diskusikan arsitektur solusi, estimasi ROI, jadwal Live Demo, atau dokumen Proposal (RFP) langsung bersama tim Solutions Architect PT Mitra Industri Telematika.

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